The Papua New Guinea Customs Service is an operating Division of the Internal Revenue Commission (IRC) of Papua New Guinea. The IRC comprises of a Customs Division and a Tax Division incorporating GST.
The Vision, Mission & Objectives and Strategies of the IRC are those of Customs.
Vision
Mission
Objectives & Strategies
VISION
TO BUILD A WORKPLACE THAT IS RESPECTED AS MUCH FOR THE WAY WE DO OUR BUSINESS (HONEST, OPEN, PROFESSIONAL AND FAIR) AS WHAT WE DO.
MISSION
TO MANAGE THE TAX AND CUSTOMS SYSTEM TOGETHER BY:
- Collecting revenue
- Protecting our borders
- Facilitating trade and investment for the benefit of the people of Papua New Guinea
OBJECTIVES & STRATEGIES
OBJECTIVES AND STRATEGGIES
Our mission is driven by three (3) long-term objectives each supported by a number of strategies. They are:
Service Objective:
To improve the quality and timeliness of service and advice to our clients by:
Improving communications through improved business dialogue, a regularly updated website and provision of an IRC Customs and Tax Service Charter
Establishing standards for turnaround times and improving customer response times
Finalising the implementation within Customs of the Asycuda++ importing and exporting automated reporting system.
Developing and implementing a 3-year IT strategic plan for the agency
People Objective:
To support and train our staff to model integrity, efficiency and professionalism by:
Having an IRC-wide training plan that focuses on improved induction, multi-skilling, technical skills, and management training
Enhancing and implementing an HR policy for the security and personal support of staff
Reviewing HR functions including: recruitment, promotion, rotation, discipline, payroll and performance management
Compliance Objective
To maximise revenue collection and border integrity through an integrated compliance regime by:
Employing a risk management approach across all IRC operations
Having a National Audit Plan for the agency
Having a single Intelligence Unit for the agency
Introducing Post Clearance Audit into Customs operations
Formalising joint agency operations for border protection
Reviewing debt management processes to reduce debt levels
Improving taxpayer and client awareness
Undertaking prosecutions for non-compliance
