Our commitment to excellence. This charter outlines our standards, our promises to you, and how we can work together for a secure and efficient Papua New Guinea.
The Customs Service Charter sets our endeavours to provide quality service to meet the expectations of our clients. It provides vital information on our objectives, who we serve, and the values we subscribe to.
Acknowledge within 5 working days; full response within 15 working days.
We aim to assess most Customs entries within 2 days of lodgement.
Air cargo within 1 day; Sea cargo within 2 days of availability.
Expedited CIQ formalities at all borders and professional baggage examination.
Real-time phone support for brokers and scheduled onsite visits if required.
Respecting rights with equity and impartiality.
Dealing with every stakeholder with courtesy.
Addressing concerns with technical excellence.
Transparent communication and clear requirements.